Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase. To start a return, you can contact us at redroadraesd@outlook.com. Please note that returns will need to be sent to the following address: Red Road Rae'sd Boutique, 100 Collins Ave, Suite 103, Mandan, ND 58554, United States. If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at redroadraesd@outlook.com. Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items, clearance items, or gift cards. Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. We will also replace an item free of charge if it arrives defective or damaged — just email us at redroadraesd@outlook.com. Return shipping You are responsible for paying for your own shipping costs to return your item, and shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund amount. If you are shipping an item over $75, we recommend using a trackable shipping service or purchasing shipping insurance, since we cannot guarantee that we will receive your returned item. Depending on your location, the time it takes for an exchanged product to reach you may vary. Gifts If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return once we receive the returned item. If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send the refund to the gift giver, and they will find out about your return. Refunds We will notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please remember it can take some additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return and you haven't received your refund, please contact us at redroadraesd@outlook.com.